WhatsApp Communications Privacy Policy
Prevents Health Technologies Private Limited.
Effective date: 3 November 2026
Effective date: 3 November 2026
1. Scope and Purpose
This Privacy Policy explains how Prevents Health Technologies Private Limited, India (“we”, “us”, or “our”), processes personal information when using the WhatsApp Business Platform to communicate with participants, patients, healthcare professionals, and other authorised recipients.
This policy applies to WhatsApp communications associated with Prevents-MD, Stroke Riskometer, research studies, health assessments, screening programmes, and other projects supported by our organisation.
This policy covers WhatsApp communications only. Processing of medical, research, or other personal information within individual projects may be governed by additional privacy policies, participant information sheets, consent forms, and applicable agreements.
2. Information We Process
Depending on the project and communication, we may process:
- Your telephone number registered with WhatsApp.
- Your name or participant identifier, where applicable.
- The project or programme associated with your communication.
- The type of notification sent.
- Message identifiers and timestamps.
- Message delivery information, including sent, delivered, read (where available), and failed statuses.
- Technical information and error codes necessary to investigate unsuccessful message delivery.
- Messages or responses you voluntarily send to our WhatsApp business account.
3. How We Use Your Information
We use WhatsApp communications for legitimate project-related purposes, which may include:
- Sending invitations to complete health assessments or questionnaires.
- Providing secure links to project applications and services.
- Sending appointment information and reminders.
- Notifying participants when assessment reports are available.
- Providing follow-up instructions and project-related notifications.
- Responding to enquiries.
- Monitoring message delivery and investigating communication problems.
4. WhatsApp Business Platform and Meta
We use the WhatsApp Business Platform provided by Meta to deliver messages.
To provide this service, certain information, including telephone numbers, message content, message identifiers, and delivery information, may be processed by Meta and its authorised service providers in accordance with their applicable terms and privacy policies.
Processing associated with WhatsApp communications may involve infrastructure located outside the country in which the recipient or project is based.
WhatsApp communications are subject to the applicable WhatsApp and Meta privacy terms.
5. Data Storage and Security
We take reasonable technical and organisational measures to protect information processed through our communication systems.
These measures may include access controls, authentication, restricted administrative access, and secure transmission.
Access to communication records is limited to authorised personnel and service providers who require the information for legitimate operational, technical, or project-related purposes.
No electronic communication or storage system can be guaranteed to be completely secure.
6. Data Retention and Deletion
We retain communication-related information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal, contractual, operational, and research requirements.
Retention periods may differ between projects.
You may request deletion of personal information associated with WhatsApp communications by contacting us.
Some information may need to be retained where required by applicable law, research protocols, regulatory obligations, or legitimate record-keeping requirements.
Requests involving medical or research records may be subject to the privacy policies and consent arrangements of the relevant project.
7. Your Rights and Choices
Depending on applicable law, you may have the right to:
- Request information about how your personal data are processed.
- Request access to or correction of your personal information.
- Request deletion of eligible personal information.
- Withdraw consent for future WhatsApp communications where consent is the basis for those communications.
- Request that we stop sending non-essential WhatsApp notifications.
- Raise concerns about the handling of your information.
Opting out of WhatsApp messages does not automatically withdraw you from a research study or healthcare programme.
Where appropriate, alternative communication methods may be available.
8. Contact Information
For questions about this Privacy Policy, WhatsApp communications, or requests concerning your personal information, please contact:
Prevents Health Technologies Private Limited
Punjab, India
Email: admin@strokeriskometer.com
For instructions on requesting deletion of communication-related data, please see our Data Deletion Instructions page.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our communication services, legal requirements, or data-processing practices.
The current version will be published on our website together with its effective date.